Privacy Policy
Last updated: September 16, 2026
milky. cosmetics operates this online store and website, including all related content, features, products and services, to provide our customers with a seamless and personalised shopping experience (the “Services”).
Our online store is powered by Shopify, which enables us to offer our products and Services to you.
This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, place an order, create an account, subscribe to our communications or otherwise contact us.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
Depending on how you interact with our website, we may collect or process the following information:
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Contact information, including your name, email address, telephone number, billing address and delivery address.
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Order information, including the products you purchase, items added to your basket, previous orders, returns and transaction details.
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Payment information, including your selected payment method, payment confirmation and transaction details. Payments are processed securely by Shopify and authorised payment providers.
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Account information, including your username, password, preferences and account settings.
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Customer-support information, including the details you provide when contacting us regarding an order, product or other enquiry.
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Device and technical information, including your IP address, browser type, device information and network connection.
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Website-usage information, including how you navigate and interact with our website, products and Services.
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Marketing preferences, including whether you have chosen to receive promotional emails or other marketing communications from us.
How We Collect Your Information
We may collect personal information:
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Directly from you when you place an order, create an account, subscribe to our communications, complete a form or contact us.
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Automatically when you visit or use our website, including through cookies and similar technologies.
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From Shopify and other service providers that support the operation of our store.
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From delivery companies, payment providers, marketing partners and other authorised third parties.
How We Use Your Personal Information
We may use your personal information to:
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Process payments and fulfil your orders.
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Arrange delivery and provide tracking information.
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Manage returns, refunds or replacements where applicable.
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Create and manage your customer account.
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Respond to enquiries and provide customer support.
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Communicate important information about your order or account.
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Improve our website, products, Services and customer experience.
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Personalise your shopping experience and recommend relevant products.
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Send marketing communications when you have provided consent or where otherwise permitted by law.
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Prevent fraud, suspicious activity and misuse of our Services.
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Comply with legal, tax, accounting and regulatory obligations.
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Protect our business, customers and legal rights.
Where required under applicable data-protection law, we process your personal information on the basis of fulfilling our contract with you, complying with a legal obligation, protecting our legitimate business interests or obtaining your consent.
Marketing Communications
If you subscribe to receive news, product updates or promotional communications from milky. cosmetics, we may contact you by email or another method you have selected.
You may unsubscribe at any time by using the unsubscribe link included in our marketing communications or by contacting us.
Even if you unsubscribe from marketing, we may continue to send essential non-promotional communications relating to your orders, account or customer-service requests.
Cookies and Similar Technologies
We and Shopify may use cookies and similar technologies to operate the website, remember your preferences, understand how visitors interact with our Services, improve website performance and, where permitted, provide personalised advertising.
Where required, non-essential cookies will only be used after you have provided consent. You may manage your preferences through our cookie banner or your browser settings.
Disabling certain cookies may affect the availability or functionality of parts of our website.
How We Share Personal Information
We may share personal information only when reasonably necessary with:
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Shopify, which hosts and supports our online store.
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Payment providers that securely process transactions.
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Delivery and fulfilment providers that transport and deliver your order.
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Technology and hosting providers that help us operate and protect our website.
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Analytics and marketing providers, where permitted by law and subject to your preferences.
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Professional advisers, including accountants, legal advisers and insurers.
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Government authorities or law-enforcement agencies when required by law.
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Business successors, where necessary as part of a merger, sale, restructuring or transfer of the business.
We do not sell your personal information in exchange for money.
Third-party providers process your information according to their own privacy notices and applicable data-protection requirements.
Shopify
Our store is hosted by Shopify. Information submitted through our website may be collected and processed by Shopify to provide and improve the ecommerce Services used by milky. cosmetics.
Shopify and its service providers may process information in countries outside your country of residence. Appropriate safeguards are used where required by applicable data-protection law.
For more information, please review the Shopify Consumer Privacy Policy:
https://www.shopify.com/legal/privacy/consumers
You may also submit certain privacy requests to Shopify through its Privacy Portal:
International Transfers
Some of our service providers may store or process personal information outside Cyprus or the European Economic Area.
Where personal information is transferred internationally, we or our service providers will use recognised legal safeguards, such as an adequacy decision or the European Commission’s Standard Contractual Clauses, where required.
Data Retention
We retain personal information only for as long as reasonably necessary to:
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Provide our Services and manage our relationship with you.
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Complete orders and customer-service requests.
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Meet legal, tax, accounting and regulatory requirements.
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Prevent fraud and resolve disputes.
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Establish, exercise or defend legal claims.
Retention periods may vary depending on the type of information and the reason it was collected.
Data Security
We take reasonable organisational and technical measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.
However, no method of electronic transmission or storage is completely secure. Please keep your account credentials confidential and contact us immediately if you believe your account has been compromised.
Your Privacy Rights
Subject to applicable law, you may have the right to:
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Request access to the personal information we hold about you.
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Request correction of inaccurate or incomplete information.
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Request deletion of your personal information.
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Request restriction of certain processing activities.
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Object to processing based on legitimate interests.
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Receive certain information in a portable format.
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Withdraw consent at any time where processing is based on consent.
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Object to or opt out of direct marketing.
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Lodge a complaint with the relevant data-protection authority.
These rights are not absolute and may be subject to legal limitations.
To exercise your rights, contact us using the details provided below. We may need to verify your identity before completing your request.
Children’s Privacy
Our website and Services are not intended for children, and we do not knowingly collect personal information from children who are not legally permitted to provide such information.
If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.
Third-Party Links
Our website may contain links to external websites or social-media platforms that are not operated or controlled by milky. cosmetics.
We are not responsible for the privacy, security or content of these third-party services. We recommend reviewing their privacy policies before providing personal information.
Complaints
If you have concerns about how we collect or process your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to submit a complaint to the Office of the Commissioner for Personal Data Protection in Cyprus or the appropriate supervisory authority in your country of residence.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, Services or legal obligations.
The revised version will be published on this page, together with an updated revision date.
Contact Us
For questions about this Privacy Policy, our privacy practices or your personal information, please contact:
milky. cosmetics